Discount Event Rentals | FAQ about Event Rental Items
Frequently Asked Questions.
How far in advance should I book my rentals?
Bookings are subject to product availability. Once you are firm on your date, reserve your rental items. This will secure the products that you have chosen for your special event.
What do you require to book an order?
To confirm an order we require your contact information (address, phone, email), a non-refundable deposit made with a valid credit card if reserved in advance. The deposit is equal to 50% of your order total. Monthly payment options can also be arranged. If you’re within 14 days of your event the total rental cost is due to reserve.
When do I need to have my final numbers by?
14 days prior to your event. For more information see our cancellation policy. This policy helps us to ensure that your order is packed as accurately as possible.
can I add to my order?
Yes, as long as the items are available.
When is my final payment due?
Final payments are due 14 days before your event unless otherwise specified.
What is your cancellation policy?
Any items cancelled within 14 days of your event will be charged at full rental rate plus taxes.
Do you deliver?
Yes, we do offer delivery. Delivery rates will vary depending on delivery specifics. Time specific deliveries and pick ups we charge extra for this as we will be arranging our other deliveries around your event.
I don’t have time to setup rented tables and chairs can you do it for me?
Yes we can! The price varies depending on the rented items and the number of items. Please call us for a quote.
Is set-up and delivery included in the tent rental price and are side walls included?
Set up and take down of tents is included in the rental price, but delivery is an additional fee. This is because delivery rates vary on location. Sides are not included in the price of tents. See our website for styles and current pricing.
Do I have to pick up my order myself or can I send someone else?
Either you or someone else can pick up your order. They need to know what name it is booked under and be able to load and unload inventory.
My party is on a Sunday, how does pick-up and return work?
You are able to pick up your order on Friday at a reserved time and return on Monday at a reserved time. This is considered a one-day rate. We do offer weekend delivery services. Please contact us for a quote.
Do I need to wash my catering items or linens before I return them?
Glassware, dishes, catering items must be washed/clean upon return. Please do not attempt to launder any linens we will do them for you and treat difficult stains.
Is there an extra cleaning charge for wine spills and can I use candles?
Most food stains will not incur extra charges. Although big candelabras with candles are beautiful, candle wax will damage our linens and you will be billed a replacement costs as outlined on your invoice upon discovery as well as burns and/or staple holes, mildew, permanent stains, and any missing linens.
I did not use all my items, will I get a refund?
Unfortunately, no. Rental items are charged for time out, not for use. Once the rental item leaves the warehouse we are not able to rent the item to other customers and when returned they are prepared for next rental.
How do I know what size tablecloths to order?
Reference our easy tablecloth Size Chart to find the right size.