RESERVATIONS: Rentals reserved more than 14 days before pickup or delivery require only 50% of total cost, final payment due 14 days prior. Rentals reserved within 14 days of customer pickup or delivery require full payment. A retainer required for decor packages to secure date (pay out option available). Company check or credit card accepted with a valid driver license.. Refund may take up to 5-10 business days.
RENTAL RATE: Monday-Thursday rental (daily rate) per day. Friday-Sunday rental (weekend rate) can be picked up on Friday and returned on Monday (no additional charge). Reserved rentals are charged whether items are used or not. Long term rental is possible based on availability. Additional fee may be required for pickup/return that occur before or after business hours.
CANCELLATIONS: *No refund for cancelled scheduled rentals. CANCELLATION WILL RESULT IN FORFEITURE OF ANY AND ALL PAYMENTS EVEN IF SCHEDULED WITHIN THE 14 DAY PERIOD. When you reserve an item we are GUARANTEEING that we will not rent it for another event.
SETUP SERVICE: Setup/install service available for a reasonable charge. Prior scheduling arrangement is needed for this professional service.
WAREHOUSE PICKUP/RETURN: Rental pickup and return must be reserved IN ADVANCE. Failure to pickup or return rental on appointed day and time i.e. (no show / late) without earlier notice or rescheduling may forfeit rental availability, prior payment, deposit or incur additional daily rate.
DELIVERY: Delivery fees are based on location. Delivery within a specific time frame, will incur an additional “timed delivery” fee. Delivery service does not include setup of tables, chairs, linens etc. Our delivery service consists of delivering rental equipment to a nearby ground level site. Any deliveries involving stairs, elevators, or pathways with large obstacles that could prevent easy access to the drop-off locations, or excessive distances from our truck will be billed at the rate of $75.00 an hour per man at drivers discretion.
USE OF EQUIPMENT: To avoid added fees, catering equipment and décor must be clean and packed in container provided (linens excluded) . Equipment, tables, chairs etc. free of food, mud, markers etc. Cleaning fee can be paid in advance if necessary if not a $50 cleaning fee will be charged. It is the customer responsibility or whoever assigned to self load and unload, count and verify items are present and undamaged before departure of warehouse. NO EXCEPTIONS.
LOSS & DAMAGE: The customer is responsible for rented items. If missing we will allow (1)day to return missing item(s) therefore, equipment/decor items will be billed at total replacement cost. Linens damaged from candle wax, gum, markers, paint burns, staple holes, mildew, permanent stains, and missing linens the replacement cost is 3x's rental rate. Damage charge will be assessed when discovered NO EXCEPTIONS.
PUBLICITY & ADVERTISING: Discount Event Rentals, LLC reserves the right to publish or use any advertising, photos, sales promotion, press release without prior written approval of the other party.
HOLD HARMLESS AGREEMENT: Renter agrees all risk, and agrees to hold Discount Event Rentals, LLC and any of its staff harmless from and against any and all claims, losses, liabilities, and damage, and all costs and expenses arising directly and indirectly at or relating to; the delivery, loading, unloading, erection of structure, installation, dismantling, and use of rented equipment. Contact of underground utilities, pipes, or any condition on renter's property. All necessary surface repairs. Any injury or damage during the use of rented equipment including tents, catering equipment, lighting, party equipment linens and decor.
FORCE MAJEURE: Discount Event Rental, LLC is not liable for delays or failure in performance of any part of this agreement to the extent such delays or failures are caused by acts of God, fires, floods or explosions arising at place of event, venue warehouse or during transportation.
Payment in any form constitutes acceptance of Discount Event Rentals, LLC terms and conditions. Record of payment will stay on file and will stand as agreement in the court of law.